Search for Hotels

Terms & Conditions

Terms & Conditions


The terms and conditions apply to all our services directly or indirectly made available online via our website, by mobile device, by email or by telephone (hereafter collectively referred to as the “website”). These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by (“us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. reserves the right to change or modify any of the terms and conditions contained in these website terms, or any policy or guideline of the website at any time. Unless otherwise specified, any change or modifications will be effective immediately upon posting of the revisions on the website and your use of the website will constitute your acceptance of such changes or modifications. We advise that you read these terms carefully before using our website. By accessing, using or making a booking via this website you are explicitly agreeing to comply with the following terms and policies. Please also review our Privacy & Cookies Statement. is owned and operated by the Irish Hotels Federation (IHF) which is a Friendly Society. Founded in 1937, the IHF is the national organisation of the hotel and guesthouse industry in Ireland are is located at 13 Northbrook Road, Dublin 6, Ireland.

Our Service

Through the website, we provide an online platform through which hotels and guesthouses in Ireland can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through, you enter into a direct (legally binding) contractual relationship with the hotel or guesthouse at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.

Prices & Content

The hotel information, star ratings and quality of accommodation are compiled from information provided directly by the hotels. As such, the hotels are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. We publish such information in good faith, based on the information provided. We take reasonable care to ensure that the content of all areas of the website, including all hotel information, are accurate and up-to-date. We are not responsible for inaccuracies, errors, omissions or misleading information contained therein. Our website does not constitute and should not be regarded as a recommendation or endorsement of any hotel or guesthouse. and its partner properties will endeavour to provide you with the Best Available room in the same room category on the dates that you have booked. Please note that the best available room relates to the room type booked and does not mean you will receive an upgrade to a higher room category.
The prices on our website are highly competitive and we aim to offer you the best available rates.

Deposit, Payment & Security

Standard Reservations:
The price you see on the website is the full price that you will pay. We will charge you a booking deposit when you make your reservation. The balance of the charge should be paid directly by you to the hotel or guesthouse at the beginning or end of your stay (depending on the hotel policy).

Gift Card Reservations:
The price you see on the website is the full price that you will pay. The full value of the reservation will be deducted from the Gift Card therefore no balance is required at the hotel or guesthouses. Please review our Gift Card Terms for further information.


Our partner hotels and guesthouses require your credit card details in order to guarantee your reservation. For the sake of clarity, this includes bookings where an Gift Card has been used to make a reservation.

For certain offers & rates, please note that accommodation providers may require that full payment is made upfront therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the reservation. Please check the room details thoroughly for any such conditions prior to making your reservation.
We will send your credit card information directly to the hotel at which your booking is made and they pre-authorise your credit card ahead of your arrival. In order to safeguard and encrypt your credit card information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services.

Cancellations & Refunds

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider. Please check the room details thoroughly for any such conditions prior to making your reservation.

Cancellations up to 48 hours of check-in: If you wish to cancel a reservation up to 48 hours prior to 12pm on the check-in date, please click here.
For standard reservations, you will receive an automatic refund of your booking deposit to the card used to make the reservation.
For Gift Card reservations, the full reservation value will be refunded back to the Gift Card used to make the reservation. Please allow up to 30 minutes after the cancellation has been processed, for the funds to return to the Gift Card.

Cancellations outside 48 hours of check-in: If you wish cancel a reservation 48 hours or less in advance of your stay, the booking deposit will not be refunded.
To cancel your reservation, please contact the hotel directly. Your booking then reverts to the cancellation policy of the hotel or guesthouse that applies to your reservation.

If you make a reservation and do not check in at all, you will forfeit your booking deposit and may be charged the entire accommodation fee. The decision is subject to the cancellation / no-show policy within the specific hotel or guesthouse.

Refunds can only be issued to the credit/debit card that made the transaction on the site and cannot be issued to any other card.

Gift Cards

Gift Cards can only be redeemed on the website and cannot be presented at the hotel or guesthouse directly. The card must be redeemed in advance of your stay and will not be accepted as a method of payment at check-in/check-out.

Gift Cards are valid for 12 months from the date of purchase.

Gift Cards are non-refundable, non-transferable and may not be redeemed or exchanged for cash.

Gift Cards can be fulfilled in electronic format for immediate delivery or in card format, delivered to the required address. Delivery of gift cards can take 5-7 working days within Ireland.

Gift Cards can only be redeemed for booking accommodation and cannot be used towards additional purchases at your accommodation.

Enhancements such as Dining, Spa & Refreshments, can only be redeemed against a Gift Card if they are included in a Package on the website at the time of booking.

For security purposes, Gift Cards will be activated 5 days after issue.

All standard Terms & Conditions apply for Bookings made with a Gift Card.

A credit/debit card is required to secure a booking when redeeming a Gift Card against a booking. No charge will be made against the credit/debit card.

No change will be given out on Gift Cards but the balance can be used for future purchases. does not accept any responsibility for lost or stolen Gift Cards - protect them as you would cash. reserves the right to amend Terms and Conditions at any time, and for any reason without prior notice to you.


You may only view, copy and print portions of the website content for your own personal information and non-commercial use. You are not allowed to re-sell, deep-link, use, copy, monitor, display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Limitation of Liability

You waive and covenant not to assert any claims or allegations of any nature whatsoever against, its affiliates, or their respective directors, officers, employees or agents arising out of or in any way relating to your use of the website, the services, the content or the materials contained in or accessible through the website. This includes without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of website content, or allegations that has or should indemnify, defend or hold harmless you or any third party from any claim or allegation arising from your use or exploitation of the website. You use this website at your own risk. shall not be liable without limitation for any damage caused by or resulting from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance whether or not resulting from acts of God, communications failure, theft, destruction or unauthorised access to records, programmes or services.

Jurisdiction of Law

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by, its suppliers or providers.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Irish law and any dispute arising out of these general terms and conditions and our services shall be exclusively resolved in a court of competent subject matter jurisdiction in the Republic of Ireland. Your use of the website means you consent to the personal jurisdiction of Irish courts over you and agree that Republic of Ireland is the convenient forum for the resolution of any such disputes. If you choose to access this website from locations anywhere else in the world as the case may be, you will be responsible for compliance with all local laws of such other jurisdictions.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Third Party Websites

The website contains links to third party web sites (“third party sites”) and third party content (“third party content”) as a service to those interested in this information. You use links to third party sites and third party content therein at your own risk. does not monitor or have any control over, and makes no claim or representation regarding, third party sites or third party content. When you leave this website, our terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices of any third party site and should make any and whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.



Be Our Guest Holiday Photo Competition 2017/2018

The promoters are: and Be Our Guest, as operated by the Irish Hotels Federation (Registered Friendly Society 512T)

The closing date for entries into the 2017 edition of the Be Our Guest Magazine is Friday 13th January 2017.

The closing date for entries into the 2018 edition of the Be Our Guest Magazine is 31st October 2017.

This competition is not open employees of the Irish Hotels Federation or its media partners or agencies, 3rd party organisations or anyone else associated with this competition.

Photographs and entry details provided by winners of this competition may be published in the Be Our Guest consumer travel magazine (2017/2018)

The magazine will be distributed nationally & internationally to various tourist destinations

All information detailing how to enter this competition forms part of these terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into. Submission of an entry will be taken to mean acceptance of these terms and conditions.

Entries should be submitted via email to  Entry subject lines should be labelled with “Be Our Guest”. The entry should include the entrant’s name, details of the location of the image being provided as well as a brief description of the experience in the image.

Entrants should include their own name, address and telephone number.

Image files must be 200 dpi and between 1MB and 3MB. We regret that we are unable to accept postal entries.

All images submitted must be the work of the individual submitting them and must not have been published elsewhere or have won a prize in any other photographic competition. It is the responsibility of each entrant to ensure that any images they submit have been taken with the permission of the subject(s) and do not infringe the copyright of any third party or any laws. Entrants must warrant that the photograph they are submitting is their own work and that they own the copyright for it.

Copyright in all images submitted for this competition remains with the respective entrants. However, in consideration of their providing the Competition, each entrant grants a worldwide, irrevocable, perpetual licence to the Irish Hotels Federation to feature any or all of the submitted images in any of their publications, their websites and/or in any promotional material connected to this competition.

A maximum of 5 images will be accepted per entry per person. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties.

The winning entry will be that that is judged to be the most visually appealing, original including engaging descriptive content. The winner will be notified within seven days of the closing date of the competition.

Each winner will be rewarded with a €50 Gift Card provided by the Irish Hotels Federation.  The prize will be fulfilled at the end of February 2017.

All prizes are non transferable and there are no cash alternatives.

Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof.

Promoter Irish Hotels Federation, 13 Northbrook Road, Ranelagh, Dublin 13